Privacy Policy
Last updated: December 7, 2022
PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND OUR POLICIES AND PRACTICES REGARDING YOUR INFORMATION AND HOW WE WILL TREAT IT.
IF YOU DO NOT AGREE WITH OUR POLICIES AND PRACTICES, YOUR CHOICE IS TO (I) NOT USE THIS WEBSITE OR ANY WEBSITE THAT LINKS TO THIS PRIVACY POLICY OR (II) NOT DOWNLOAD OR USE THE APP.
BY ACCESSING OR USING (I) THIS WEBSITE OR ANY WEBSITE THAT LINKS TO THIS PRIVACY POLICY, OR (II) THE APP, YOU AGREE TO THIS PRIVACY POLICY.
THIS POLICY MAY CHANGE FROM TIME TO TIME. YOUR CONTINUED USE OF THIS WEBSITE OR THE APP AFTER WE MAKE CHANGES IS DEEMED TO BE ACCEPTANCE OF THOSE CHANGES. SO, PLEASE CHECK THE POLICY PERIODICALLY FOR UPDATES.
1. Introduction
Robard App, Inc. (“Company,” “Robard,” “we,” “us,” or “our”) respects your privacy and we are committed to protecting it through our compliance with this Privacy Policy. When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control. This Privacy Policy describes the types of information we may collect from you or that you may provide when you use our services (“Services”), such as when you: (1) visit the website robard.app or any website of ours that links to this Privacy Policy (“the “Websites”); (2) access the Robard poetry app (the “App“); and (3) engage with us in other related ways, including any sales, marketing, or events. This Privacy Policy also describes our practices for how we collect, store, process, use, maintain, transfer, share, protect and disclose (“process”) that information. Providing your personal information (as defined in this Privacy Policy) to us may be required in order to use certain features and functionalities of the Websites or the App, including any such features that require you to create an account with us. Providing personal information for survey, marketing, or other similar purposes is not required. However, please note that certain features or functionalities may not be as customized or personalized without such information.
2. Application
This Privacy Policy applies to information we collect:
● on the Websites;
● in email, text and other electronic messages between you and the Websites;
● through the App that you download from the Websites or through Apple’s App Store or Google’s Play Store (each, the “Store”), each of which provides dedicated non-browser-based interaction between you and the Websites or the Store (as applicable); or
● when you interact with our advertising and applications on third-party websites and services, whether or not those applications or advertising include links to this Privacy Policy.
This Privacy Policy applies to all of the services offered by Robard App, Inc. and its affiliates, including services offered on third-party sites, such as advertising services. This Privacy Policy does not apply to services that have separate privacy policies that do not incorporate this Privacy Policy.
This Privacy Policy also does not apply to:
● The information practices of other companies and organizations that advertise our services.
● Services offered by other companies or individuals, including products or sites they offer that may include Robard services to which the Policy applies, or products or sites displayed to you in search results, or linked from our services.
● The information collected by any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Websites.
3. Data Controller
Robard App, Inc., a Texas corporation, will be deemed “data controller” for regulatory purposes, as applicable.
4. Policy Towards Children
By using the Websites and the App, you warrant that you are 18 years of age or older and have the legal authority to enter into this Privacy Policy, our Terms of Service, and all policies and guidelines incorporated by reference herein.
The Websites and the App are not intended for children under 18 years of age. No one under age 18 may provide any information to or on the Websites or the App. We do not knowingly collect personal information from children under 18.
If you are under 18, do not use or provide any information on the Websites or the App, or on or through any of its or their features/register on the Websites or the App, use any of the interactive or public comment features of the Websites or the App, or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use.
If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we may have any information from or about a child under 18, please contact Robard Support.
5. Information We Collect About You & How We Collect It
We collect several types of information from and about users of the Websites and the
App, including information:
● by which you may be personally identified, such as email address and account password (“personal information”);
● that is about you but individually does not identify you; and/or
● about your internet connection, the equipment you use to access the Websites or the App, and usage details.
We collect this information:
● directly from you when you provide it to us;
● automatically as you navigate through the Websites or use the App; and
● from third parties, for example, our business partners, including the Store.
6. Personal Information You Provide
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. All personal information that you provide to us must be true, complete, and accurate. You must notify us of any changes to such personal information.
When you create an Robard Account, you provide us with personal information that includes your email address and a password. Even if you aren’t signed in to an Robard Account, you might choose to provide us with information — like an email address to communicate with Robard or receive updates about our services.
7. Sensitive Information
We do not process sensitive information. “Sensitive information” is a particular category of personal information relating to topics such as confidential medical facts, racial or ethnic origins, political or religious beliefs, or sexuality.
8. Information You Provide
The information we collect on or through the Websites or the App may include:
● Information that you provide by filling in forms on the Websites or the App. This includes information provided at the time of registering to use the Websites or the App, subscribing to or paying for our service, posting material, or requesting further services (including, without limitation, backup or password recovery services, or payment services, that we may provide through third parties). We also may ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with the Websites or the App.
● Records and copies of your correspondence (including email addresses), if you contact us.
● Your responses to surveys that we might ask you to complete for research purposes.
● Details of transactions you carry out through the Websites or the App.
● Your search queries on the Websites or the App.
● Any other information that you provide to third parties that are associated with our Services, the App or the Websites (whether or not you link to them through the Websites or the App), including, without limitation, the Store, Apple, Google, and Facebook.
Information You Provide Us About Third Parties
If you provide us information about third parties that have provided such information to you, you agree to inform them and seek their consent to sharing, disclosing and transferring that information to us and allowing us to access, use, retain and store such information on our systems. If such information relates to sensitive personal information, you agree to obtain affirmative, express consent from each such individual before it is shared with us.
(i) use the Services to violate any law or distribute malware, malicious, unlawful, indecent or pornographic Content; (j) distribute, post, share information or Content you don’t have the right to or is illegal; or (k) violate the privacy or infringe the rights of others.
You also agree to comply at all times with all laws, regulations, government, court and regulatory orders, notifications, customs and usage of trade as may be applicable to you and your use of the Services.
In particular, you will not create or store any Content on Robard if such creation or storage would result in breach of your legal or regulatory obligations and may expose us to any legal or regulatory action, investigation, penalty, fine or suspension.
9. Information Automatically Collected
Types of Information Automatically Collected
As you navigate through and interact with the Websites or the App, we may automatically collect certain information about your equipment, browsing actions and patterns, including:
● details of your visits to the Websites or the App, including traffic data, location data, pages visited, links clicked, non-sensitive text entered, searches performed, interaction patterns, logs and other communication data, the resources and features that you access and use on the Websites or the App, error reports (sometimes called "crash dumps"); and
● information about your internet connection and the computer, phone, tablet, or other device you use to access the Services, including your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
Purposes for Automatically Collecting Information
The above automatically-collected log and usage data is service-related: It is diagnostic, usage, and performance information. Our servers automatically collect this data when you access or use our Services, and we record it in log files. The information we collect automatically is statistical data. This statistical data helps us to improve the Websites and the App and to deliver a better and more personalized service by enabling us to:
● estimate our audience size and usage patterns;
● store information about your preferences, allowing us to customize the Websites and the App according to your individual interests;
● speed up your searches; and
● recognize you when you return to the Websites or the App.
Technologies Used To Automatically Collect Information
To collect the information in this “9. Information Automatically Collected” section, we and our service providers use Internet server logs, cookies, tags, tracking pixels, and other similar tracking technologies. We use these technologies in order to offer you a more tailored experience in the future by understanding and remembering your particular browsing preferences.
● A web server log is a file where website activity is stored.
● A cookie is a small text file that is placed on your computer or mobile device when you visit a website, and it enables us to: (i) recognize your computer; (ii) store your preferences and settings; (iii) understand the web pages of the Services you have visited; (iv) enhance your user experience by delivering and measuring the effectiveness of content and advertising tailored to your interests; (v) perform searches and analytics; and (vi) assist with security and administrative functions.
● Tracking pixels (sometimes referred to as web beacons or clear GIFs) are tiny electronic tags with a unique identifier embedded in websites, online ads, and/or email that are designed to: (i) collect usage information like ad impressions or clicks and email open rates; (ii) measure popularity of the Services and associated advertising; and (iii) access user cookies.
The only cookies we use on the Services are “essential cookies.” These cookies are essential (i.e., “strictly necessary”) to provide you with services available through our Services and cannot be turned off.
As we adopt additional technologies, we may also gather information through other methods.
Please note that you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser for more information (e.g., Internet Explorer; Google Chrome; Mozilla Firefox; or Apple Safari). Please note that by blocking, disabling, or managing any or all cookies, you may not have access to certain features or offerings of the Services.
10. Your Location Information
We collect information about your location when you use our Services, which helps us offer features like search results for things near you, etc. Your location can be determined with varying degrees of accuracy by:
● Activity on Robard services, such as your searches and places you label like home or work.
● Information about things near your device, such as Wi-Fi access points, cell towers, and Bluetooth-enabled devices.
The types of location data we collect and how long we store it depend in part on your device and account settings. For example, you can turn your device’s location on or off using the device’s settings app. You can also turn on Location History if you want to create a private map of where you go with your signed-in devices.
11. Reasons We Process Your Information
We process information we collect about you or that you provide to us, including any personal information, for a variety of reasons depending on how you interact with our Services. These reasons include, but are not limited to:
● To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
● To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
● To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
● To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time.
● To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience. For example, we analyze data about your visits to our sites to do things like optimize product design.
● To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
● To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.
● To provide you with notices about your account. For example, we may send you a notification if we detect suspicious activity, like an attempt to sign in to your Robard Account from an unusual location.
● To notify you about changes to the Websites, the App or any products or services we offer or provide though it;
● To protect Robard, our users, and the public. We use information to help improve the safety and reliability of our services. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm Robard, our users, or the public.
● In any other way we may describe when you provide the information; and
● For any other purpose with your consent.
We will ask for your consent before using your information for a purpose that is not covered in this Privacy Policy. Robard does not sell any of your personal information without your explicit consent.
12. With Whom We Share Your Personal Information
We may disclose aggregated information about our users without restriction. We may disclose personal information that we collect or you provide as described in this Privacy Policy:
● to our subsidiaries and affiliates;
● to contractors, service providers and other third parties (“third parties”) we use to support our business, including, without limitation, payment processors, accounting, legal and tax advisors, and vendors providing cloud computing services, performance monitoring tools, communication and collaboration tools, web hosting, web analytics and/or data enhancement services;
● to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of the Company’s assets, whether as an ongoing concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by the Company about the Websites or the App’s users is among the assets transferred;
● to any other entity needed to fulfill any other purpose disclosed by us when you provide the information.
Further Details & Assurances
Third Parties: The Services contain links to third-party websites and third-party plug-ins (e.g., Facebook, Apple, and Google). The Services also allow you to integrate with third-party services and apps. If you choose to use these websites, plug-ins, or services, you may disclose your information not just to those third parties, but also to their users and the public more generally depending on how their services function. Similarly, if you use a third-party app that works in connection with your Robard Services, you acknowledge that information may be shared with the third-party app during the connection that is necessary for the connection to function (e.g., information about how you use your Robard Service). If you choose to use these services and initiate these connections, Robard is not responsible for the content or practices of such third-party websites or services. The inclusion of these third-party websites, plug-ins, and services are provided solely as a convenience to our users, including you, and do not imply affiliation, endorsement, approval, control, or adoption by us of any Web site or any information or content contained therein. We make no claims or representations regarding, and accept no responsibility for, such third-party websites, plug-ins, and services, or for the quality, accuracy, nature, ownership or reliability thereof. When you leave the Websites or the App, you should be aware that our Terms of Service, our Privacy Policy, and any other of our policies no longer govern. The collection, use, and disclosure of your information will be subject to the privacy policies of the third-party websites or services, and not this Privacy Policy. Users, including you, may use these links to third-party websites, plug-ins, and services contained therein at their own risk. We urge you to carefully read the privacy and security policies of these third parties. You hereby acknowledge and agree that Robard shall not have any liability with respect to any third party’s data breaches.
Merger, Acquisition, or Sale of Assets: If Robard is involved in a merger, acquisition, or sale of assets, we will continue to ensure the confidentiality of your personal information and give affected users notice before personal information is transferred or becomes subject to a different Privacy Policy.
Other Instances
We will also share personal information outside of Robard if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:
● Comply with any court order, law or legal process, including to respond to any government or regulatory request;
● Enforce or apply our Terms of Service and other agreements, including investigation of potential violations;
● Detect, prevent, or otherwise address fraud, security, or technical issues; or
● Protect against harm to the rights, property or safety of Robard, our users, or the public, as required or permitted by law.
We will ask for your consent before using your information for a purpose that is not covered in this Privacy Policy.
13. Provide Personalized Services, Including Content
Personalized Content
We use the information we collect to customize our Services for you, including providing recommendations, personalized content, and customized search results. For example, we might make recommendations of other products you could try, too, using a third-party recommendation engine to help us determine which products you might like to try.
How We Provide Personalized Content
We use different technologies to process your information for these above purposes. We use automated systems that analyze your content to provide you with things like customized search results, personalized content, or other features tailored to how you use our Services. We also use algorithms to recognize patterns in data.
14. Retention Policies
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
We retain the data we collect for different periods of time depending on what it is and how we use it:
● Some data is anonymized automatically after a set period of time.
● We keep some data until you delete your Robard Account, such as information about how often you use our services. Please see “16. How to Export & Delete Data We Collect From You” (below) for more information about how to delete your personal information.
● And some data we retain for longer periods of time when necessary for legitimate business or legal purposes, such as security, fraud and abuse prevention, or financial record-keeping.
When you delete data, we follow a deletion process to make sure that your data is safely and completely removed from our servers or retained only in anonymized form. We try to ensure that our services protect information from accidental or malicious deletion. Because of this, there may be delays between when you delete something and when copies are deleted from our active and backup systems.
15. Choices About How We Use and Disclose Your Information
You have choices regarding the information we collect and how it is used. We have created mechanisms to provide you with control over your information. This section describes key controls for managing your privacy across our Services.
Robard Marketing and Advertising
From time to time, we may send you updates, alerts, news, and mailings relating to matters that we think may be of interest to you. Most messages we send will be via email. For some messages, we may use personal information we collect about you to help us determine the most relevant marketing information to share with you.
If you are in the European Economic Area (“EEA”), we will only send you marketing messages if you have given us your consent to do so.
Opting out of Marketing and Promotional Communications
You can unsubscribe from our marketing and promotional communications at any time. If you do not want to receive messages from us, you will be able to tell us when we first collect your contact details or by refusing or withdrawing your consent. You can also change your preference at a later date by: (i) clicking on the “unsubscribe” link at the bottom of our messages, (ii) visiting our “Preferences” settings to adjust your communication preferences, or (iii) by emailing us at support@robard.app. You will then be removed from the marketing lists.
Please note that if you do opt-out of or do not grant consent to receiving marketing-related messages from us, we may still send you non-marketing messages. Non-marketing messages may include, but are not limited to: (i) messages that are necessary for the administration and use of your account, (ii) messages to respond to service requests, or (iii) messages for other non-marketing purposes.
16. How To Export & Delete Data We Collect From You
Export Your Data
You can export a copy of content in your Robard Account if you want to back it up or
use it with a service outside of Robard. You can export your content at any time. To do so, please contact support@robard.app.
Delete Your Data
You can delete your information from your Robard Account at any time. To delete your information, you can:
● Delete your entire Robard Account, or
● Request we delete your entire Robard Account, by contacting support@robard.app.
Email Robard to Request Access to, Change, or Delete Information
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. You may send us an email through the “Support” page of the Websites or the App to: (i) request access to, (ii) correct, or (iii) delete any personal information (including, without limitation, recovery of your password, if any) that you have provided to us. We cannot delete all of your personal information except by also deleting your Robard user account. If you wish to delete all personal information we have that is not strictly necessary in order to maintain your account or provide the Robard service to you, please email support@robard.app.
Legal Disclaimer
We may not be able to accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
17. Data Security
While no service is completely secure, we have implemented reasonable technical and organizational security measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure.
We build security into our Services to protect your information. All Robard products are built with strong security features that continuously protect your information. The insights we gain from maintaining our Services help us detect and automatically block security threats from ever reaching you. And if we do detect something risky that we think you should know about, we will notify you and help guide you through steps to stay better protected.
Security Measures Used
We work hard to protect you and Robard from unauthorized access, alteration, disclosure, or destruction of information we hold, including:
● We use encryption to keep your data private while in transit.
● We regularly review our information collection, storage, and processing practices, including physical security measures, to prevent unauthorized access to our systems.
● We restrict access to personal information to Robard employees, contractors, and agents who need that information in order to process it. Anyone with this access is subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
Acknowledgment of Risk
While we take reasonable efforts to guard your personal information we knowingly collect directly from you, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. So, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
Your Responsibility
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of the Websites and/or the App, you are responsible for keeping your password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Websites and/or the App, or sharing any of your information or database with your friends, family, co-workers or other third parties. The information you share in public areas may be viewed by any user of the Websites and/or the App. Unfortunately, the transmission of information via the Internet is not completely secure. Although we take reasonable measures to protect your personal information in conformance with applicable laws, we cannot guarantee the security of your personal information transmitted to the Websites. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Websites and/or the App.
Passively-Collected Personal Information You Include
In addition, we cannot guarantee that any passively-collected personal information you choose to include in documents you store on our systems are maintained at levels of protection to meet specific needs or obligations you may have relating to that information. In particular, please be aware that we do not and cannot guarantee that our privacy policies and practices will comply with or conform to any minimum or higher privacy or data security standards that may be imposed on any materials or other content you store on Robard. You are solely responsible for verifying and ensuring that our systems meet any such requirements imposed on you by applicable law, regulations, governmental, court or regulatory orders, or custom or usage of trade. We are not responsible for any resulting consequences you may face if our systems or our service is found not to meet those specific legal, regulatory or governmental standards, except to the extent we otherwise expressly state in this Privacy Policy.
18. Compliance with Regulators
We regularly review this Privacy Policy and make sure that we process your information in ways that comply with it. When we receive formal written complaints, we respond by contacting the person who made the complaint. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of your data that we cannot resolve with you directly.
We maintain servers around the world and your information may be processed on servers located outside of the country where you live. Data protection laws vary among countries, with some providing more protection than others. Regardless of where your information is processed, we apply the same protections described in this Privacy Policy. We also comply with certain legal frameworks relating to the transfer of data.
19. Your Rights if You are a Resident of California
California Civil Code Section 1798.83
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
The California Consumer Privacy Act of 2018 (CCPA)
The California Consumer Privacy Act of 2018 (CCPA) provides California residents the right to request information about how Robard collects, uses, and discloses your personal information. It also gives you the right to access your information and request that Robard delete that information. Finally, the CCPA provides the right to not be discriminated against for exercising your privacy rights.
There are several ways you can manage your privacy and data across Robard’s Services. You can exercise your rights by making changes to your email address and password when signed-into your Robard Account. You can exercise your rights by deleting your Robard Account. You can also contact support@robard.app to request your entire account be deleted. Last, you can contact support@robard.app to ask us to export your data and send you a copy of it. If you have questions or requests related to your rights under the CCPA, you (or your authorized agent) can contact support@robard.app.
CCPA also requires California residents receive specific disclosures about the personal information that businesses collect about them. To fulfill the CCPA compliance, this Privacy Policy is designed to help you understand how Robard handles your information:
● “5. Information We Collect About You & How We Collect It” (See above) explains the categories of information Robard collects and the sources of that information.
● “11. Reasons We Process Your Information” (See above) explains how Robard uses information.
● “12. With Whom We Share Your Personal Information” (See above) explains when and with whom Robard may share information. Robard does not sell your personal information.
The CCPA also requires a description of data practices using specific categories. This below table uses these categories to organize the information in this Privacy Policy.
Categories of Personal Information We Collect:
● Identifiers such as your email address, as well as unique identifiers tied to the browser and application you are using.
● Demographic information, such as language. We do not store age or gender information.
● Commercial information such as a history of purchases you make on Robard’s services.
● Biometric information if you choose to provide it, such as fingerprints or Face ID in Robard’s product development studies.
● Internet, network, and other activity information such as your search terms; views and interactions with content; information about the interaction of your apps, browsers, and devices with our services (like IP address, crash reports, and system activity); and activity on third-party sites and apps that use our services.
● Geolocation data, such as may be determined by GPS, IP address, and other data from sensors on or around your device, depending in part on your device and account settings.
● Inferences drawn from the above, like using your inventory information to infer product and service suggestions that may be of interest to you.
Business Purposes for Which Information May be Used or Disclosed:
● Protecting against security threats, abuse, and illegal activity: Robard uses and may disclose information to detect, prevent and respond to security incidents, and for protecting against other malicious, deceptive, fraudulent, or illegal activity. For example, to protect our services, Robard may receive or disclose information about IP addresses that malicious actors have compromised.
● Auditing and measurement: Robard uses information for analytics and measurement to understand how our services are used, as well as to fulfill obligations to our partners like publishers, advertisers, developers, or rights holders. We may disclose non-personally identifiable information publicly and with these partners, including for auditing purposes.
● Maintaining our services: Robard uses information to ensure our services are working as intended, such as tracking outages or troubleshooting bugs and other issues that you report to us.
● Research and development: Robard uses information to improve our services and to develop new products, features, and technologies that benefit our users and the public. For example, we use your inventory information to provide product and service suggestions that may be of interest to you.
● Use of service providers: Robard shares information with service providers to perform services on our behalf, in compliance with our Privacy Policy and other appropriate confidentiality and security measures. For example, we may rely on service providers to help provide customer support.
● Legal reasons: Robard also uses information to satisfy applicable laws or regulations, and discloses information in response to legal process or enforceable government requests, including to law enforcement.
Parties With Whom Information May be Shared:
● Service providers, trusted businesses or persons that process information on Robard’s behalf, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.
● Law enforcement or other third parties, for the legal reasons described in “12. With Whom We Share Your Personal Information.”
20. Your Rights if You Are a Resident of EEA
If you are a resident in the European Economic Area (“EEA”), under European law you have the following rights in respect to your personal information that we would hold:
● Right of Access. You have the right to obtain:
○ confirmation of whether, and where, we are processing your personal information;
○ information about categories of personal information we are processing, the purpose for which we process your personal information, and information as to how we determine applicable retention periods;
○ information about the categories of recipients with whom we may share your personal information; and
○ a copy of the personal information we hold about you.
● Right of portability. You have the right, in certain circumstances, to receive a copy of the personal information you have provided to us in a structured, commonly used, machine-readable format that supports re-use, or to request the transfer of your personal data to another person.
● Right to rectification. You have the right to obtain rectification of any inaccurate or incomplete personal information we hold about you without undue delay.
● Right to erasure. You have the right, in some circumstances, to require us to erase your personal information without undue delay, if the continued processing of that personal information is not justified.
● Right to restriction. You have the right, in some circumstances, to require us to limit the purpose for which we process your personal information, if the continued processing of the personal information in this way is not justified, such as where the accuracy of the personal information is contested by you.
● Right to object. You have the right to object to any processing based on legitimate interests, where there are grounds relating to your particular situation. There may be compelling reasons for continuing to process your personal information, and we will assess and inform you if that is the case. You can object to marketing activities for any reason.
If you are a resident in France, you also have the right to set guidelines for the retention and communication of your personal information after your death.
If you wish to exercise one of these rights, please contact us at support@robard.app.
You also have the right to lodge a complaint to your local data protection authority. Further information about how to contact your local data protection authority is available here.
21. Your Rights if You are a Resident of Switzerland
If you are located in Switzerland, the contact details for the data protection authorities are available here.
22. Your Rights if You Are a Resident of Other Jurisdictions
Residents in other jurisdictions may also have similar rights to the above. Please contact us at support@robard.app if you would like to exercise one of these rights, and we will comply with any request to the extent required under applicable law. If you have questions or comments about your privacy rights, you may email us at support@robard.app.
23. Withdrawing Your Consent
If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the “26. Contact Information” section below. However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
24. Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.
25. Changes to Privacy Policy
We change this Privacy Policy from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We always indicate the “Revised” date that the last changes were published, and the “Revised” version will be effective as soon as it is accessible.
If we make material changes to this Privacy Policy, we will provide a prominent notice on the Websites’ home page and/or through the App (including, for certain services, email notification of Privacy Policy changes).
You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you. You are also responsible for periodically visiting the Websites, the App, and this Privacy Policy to check for any changes. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
26. Contact Information
To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:
Robard App, Inc.
409 N. Oak St.
Suite 110
Roanoke, Texas 76262
United States
Email: support@robard.app
27. Key Terms
To help explain things as clearly as possible, we have added definitions for key terms. If you have any questions about this Privacy Policy, you can always contact us.
● Affiliates
● Algorithm
● Application data cache
● Browser web storage
● Cookies
● Device
● Robard Account
● IP address
● Non-personally identifiable information
● Personal information
● Pixel tag
● Referrer URL
● Sensitive personal information
● Server logs
● Unique identifiers
Affiliates. An affiliate is an entity that belongs to the Robard App, Inc. group of companies.
Algorithm. A process or set of rules followed by a computer in performing problem-solving operations.
Application data cache. An application data cache is a data repository on a device. It can, for example, enable a web application to run without an internet connection and improve the performance of the application by enabling faster loading of content.
Browser web storage. Browser web storage enables websites to store data in a browser on a device. When used in "local storage" mode, it enables data to be stored across sessions. This makes data retrievable even after a browser has been closed and reopened. One technology that facilitates web storage is HTML 5.
Cookies. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the site again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.
Device. A device is a computer that can be used to access Robard services. For example, desktop computers, tablets, smart speakers, and smartphones are all considered devices.
Robard Account. You may access some of our services by signing up for an Robard Account and providing us with some personal information (typically your email address and a password). This account information is used to authenticate you when you access Robard services and protect your account from unauthorized access by others. You can edit or delete your account at any time through your Robard Account settings.
IP address. Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
Non-personally identifiable information. This is information that is recorded about users so that it no longer reflects or references an individually-identifiable user.
Personal information. This is information that you provide to us which personally identifies you, such as your email address or other data that can be reasonably linked to such information by Robard, such as information we associate with your Robard Account.
Pixel tag. A pixel tag is a type of technology placed on a website or within the body of an email for the purpose of tracking certain activity, such as views of a website or when an email is opened. Pixel tags are often used in combination with cookies.
Referrer URL. A Referrer URL (Uniform Resource Locator) is information transmitted to a destination webpage by a web browser, typically when you click a link to that page. The Referrer URL contains the URL of the last webpage the browser visited.
Sensitive personal information. This is a particular category of personal information relating to topics such as confidential medical facts, racial or ethnic origins, political or religious beliefs, or sexuality.
Server logs. Like most websites, our servers automatically record the page requests made when you visit our sites. These “server logs” typically include your web request, Internet Protocol address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser.
Unique identifiers. A unique identifier is a string of characters that can be used to uniquely identify a browser, app, or device. Different identifiers vary in how permanent they are, whether they can be reset by users, and how they can be accessed. Unique identifiers can be used for various purposes, including security and fraud detection, syncing services such as your email inbox, remembering your preferences, and providing personalized advertising. For example, unique identifiers stored in cookies help sites display content in your browser in your preferred language. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. Unique identifiers may also be incorporated into a device by its manufacturer (sometimes called a universally unique ID or UUID), such as the IMEI-number of a mobile phone. For example, a device’s unique identifier can be used to customize our service to your device or analyze device issues related to our services.
28. Additional Terms or Phrases
To help explain things as clearly as possible, we have also added definitions for additional terms or phrases. If you have any questions about this Privacy Policy, you can always contact us.
● deliver our services
● detect abuse
● ensure our services are working as intended
● legal process, or enforceable governmental request
● make improvements
● protect against abuse
● Views and interactions with content
deliver our services. Examples of how we use your information to deliver our services include:
● We use the IP address assigned to your device to send you the data you requested.
● We use unique identifiers stored in cookies on your device to help us authenticate you as the person who should have access to your Robard Account.
detect abuse. When we detect spam, malware, illegal content, and other forms of abuse on our systems in violation of our policies, we may disable your account or take other appropriate action. In certain circumstances, we may also report the violation to appropriate authorities.
ensure our services are working as intended. For example, we continuously monitor our systems to look for problems. If we find something wrong with a specific feature, reviewing activity information collected before the problem started allows us to fix things more quickly.
legal process, or enforceable governmental request. Like other technology and communications companies, Robard regularly receives requests from governments and courts around the world to disclose user data. Respect for the privacy and security of data you store with Robard underpins our approach to complying with these legal requests. Our legal team reviews each and every request, regardless of type, and we frequently push back when a request appears to be overly broad or doesn’t follow the correct process.
make improvements. For example, we use cookies to analyze how people interact with our services. And that analysis can help us build better products and services. For example, it may help us discover that it is taking people too long to complete a certain task or that they have trouble finishing steps at all. We can then redesign that feature and improve the product/service for everyone.
protect against abuse. For example, information about security threats can help us notify you if we think your account has been compromised (at which point we can help you take steps to protect your account)
Views and interactions with content. For example, we measure interactions with buttons and screens to help us understand how our users use our Services.